Royale Chulan Bukit Bintang Hotel Kuala Lumpur

4.0 star rating

Location: Kuala Lumpur

Address:

Jalan Bukit Bintang 17 21
kuala Lumpur 55100

Phone: +0060321439898

Fax: +0060321421807

Hotel Information

Hotel Overview

The charming conference hotel RoyaleÂ ChulanÂ Bukit Bintang is situated directly in the heart of the Golden Triangle. The main shopping centres Bukit Bintang Plaza, Lot 10 and Starhill are just a few minutes walk away as well as a host of business centres making it the ideal choice for business or leisure travellers. Enjoying a blend of old and new cultures of antique temples and modern shops and cyber cafes the hotel is a delight to explore. The hotel offers a well-equipped business centre, the Grand Royal Ballroom and 3 multi-functional spaces. The hotel also provides an experienced banquet team offering impeccable attention to detail to ensure the smooth running of conferences and functions. The elegant guest rooms feature a modern Asian style exuding relaxation and tranquillity.

Pictures

Reviews

Rating	Positive Points	Negative Points	Reviewer	Stayed
3.0 star rating	Very nice location	Didn't like room service, restaurant is not so appealing		22 January 2009
3.5 star rating	it,s good hotail and the ;ocation is exallint	the room is samll and no have suna in the hotal		12 July 2009
3.0 star rating	Great location! and good concierge...breakfasts were also not bad.			28 August 2009
3.0 star rating		Went to sunflower restaurant next to coffee shop. Food terrible , poor quality	Kp	14 April 2013
2.5 star rating		They gave me with bad A/C and send one to prepare after request three time but not do it and they transfer me to other room upon my request	Rami	13 May 2014
4.0 star rating	Staff are nice and professional		Anonymous	06 June 2014
	na	staff are careless	Anonymous	19 June 2014
4.5 star rating	Ø§ÙÙÙÙØ¹ ÙÙØªØ§Ø² ÙØ§ÙØºØ±Ù ÙØ§Ø³Ø¹Ø© ÙØÙØ§ÙØªÙ Ø§ÙÙ Ø§Ø®Ø± Ø´Ø§Ø±Ø¹ Ø§ÙØ¹Ø±Ø¨ ÙÙØ§ØªØ³ÙØ¹ Ø§Ø²Ø¹Ø§Ø¬	ÙØ§Ø´Ù	Anonymous	16 August 2014
3.0 star rating		Staff, especially housekeeping staff, need to be trained to provide better customer services. They failed to greet on seeing hotel guests and did not even clean the room till 3.45 pm. He even asked if we need the room to be clean! The room access cards failed to work properly on several occasions and the air-con was not even working after we checked in. In other words, hotel maintenance is poor.	Anonymous	08 September 2014
2.0 star rating	Heart of Bukit Bintang shopping Simple breakfast offered but appreciate that the cafe allowed me to bring my 3children in without extra costs.	Got family room with 1 king and 1single bed. Room air condition was bad. No air coming out from vents in the smaller room. Big no no for families who ate looking to stay in this room unless the hotel makes some renovation. Spent around 2hrs checking out other floors with the same problem. Finally settled for a room with big enough space for an extra bed. Can be frustrating experience if not for the front desk who was pretty patient changing the rooms for me. I guess it's common problem they face daily. The family room seems seldom used anyway. The sealed water in the fridge was only 3/4 full. Still wondering what could have caused the bottled water to be in that condition.	Anonymous	15 September 2014
1.5 star rating		First and foremost, when I entered the room after a long registration period, I was very disappointed to find the room very very dirty and not even cleaned before I checked in. So I had to call housekeeping. They did not even checked if I had just checked in or I was in the middle of my stay. The housekeeping staff only wants to clean the beds without changing the bed sheets. I had to tell him to do so and he was not happy of doing the extra work. I had to again ask him to remove the remained shopping bags left by the previous customer which was too many and too significant to be missed. Then, there were rubbish on the floor which he did not even bother to vacuum the floor. Needless to say, the mattress and pillows were very dirty and the housekeeping staff was also embarrassed when I asked him. All he said was that the pillows can't be changed. The worst part of it was that there was a fold up extra lying in front of my room which can be a fire escape hazard if something were to happen. Overall, I will never return to stay in this hotel again.	Wayne	29 December 2014
4.5 star rating	The waiterâs service attitude is very good, and it is human.	That need too much time to checking in.	unihuhu	27 March 2015
4.0 star rating	clean room	no sauna room at swimming pool area.	Anonymous	04 June 2015
2.5 star rating	The hotel is in a great location for food, shopping, transport, etc. The swimming pool is great and very clean.	The rooms are quite old and not very clean. I was travelling with my 2 children aged 13 & 15. The first room we were booked into was large and consisted of 2 rooms, one king size bed & one single bed. The air conditioner was not working properly and not cooling the room down. After complaining to the front desk we were offered another room, which was of a lower standard and again the air conditioning was not working properly and the bathroom was not very clean. A further room was offered to us which was half the size of the original room that we were given, but was certainly cleaner and the air conditioner was fully functional. Although their were a number of food options at breakfast, the hot food in the bain marie was only just warm, mushy & overcooked. Be careful if you are organising tours through the concierge staff as a couple of the staff members appear to negotiate their own prices for tours and line their own pockets rather than looking after the hotel guests. I was really disappointed in the hotel. It was old, dingey and unloved. A coat of paint wouldn't go astray, and the carpet replaced or cleaned. It would have been a good hotel in its day, but now it has just been let go, and no one seems to care about its appearance. The Royale Bintang is part of a chain of hotels in KL. I hear the other hotels are fantasic and have a very good reputation, however as for this one, I wouldn't stay there again.	Linda	02 August 2015
2.0 star rating	Good location	Hotel look very old, dirty and unmaint	H3nky	22 September 2015
3.0 star rating		Service was really slow when we arrived at around 11 that night. Got asked if we wanted to place a deposit for cash or card five times. When we got to the rooms, we had no towels. Called housekeeping, no one was there then called reception. No towels after call, called again, couldn't understand my english (from australia) had to talk REALLY SLOW. still no towels after this, had to physically go downstairs and ask again. Got them within a minute of returning to the room. Bathroom sink leaked the whole time, wet floor, showers were low. Close to shopping centres and food. Good price for just the rooms. Had a really good view of the Petronas Towers. Really just needs better service. The cakes in the cafe didn't look too nice.	Anonymous	17 December 2015
4.5 star rating	Facilities are nice. Room is clean. Recommendable.		Dance	07 December 2015
2.5 star rating	Staff in the club lounge for breakfast and our floor cleaning staff were excellent - could not do enought to help.	We first of all had a very bad experience on check-in due to front of house staff not reading our emails correctly, if they had of responded & told us we were not entitled to an extra fold out bed (expecially since we booked 2 rooms for 10 nights) we would of booked elswhere. In the end after negotiations at 11pm checkin and waiting around for a couple of hours the next day we received the fold out bed. The pool area really needs a makeover as does the floor we stayed on which had a very bad damp smell.	Anonymous	10 January 2017
4.5 star rating	It is close to all most major shopping and Jalan Alor, making shopping and enjoying local food at evening so much easier, it's one of the few hotels in Bukit Bintang that offer swimming pool. Stuff are professional and friendly.	Air-con work differently between room to room, we booked two rooms, one of the room are warmer than the other. Not all the bathroom are renovated.	Alioshar	07 June 2017
2.5 star rating	Staff were excellent, location very convenient. Had a good dinner in cafe.	Carpets needed a good vacuum, cockroaches in bathroom and bedrooms, building old - wallpaper pealing off, in need of reno badly. Breakfast wasn't that good.	Anonymous	17 January 2016
4.5 star rating	Good loctation		Anonymous	09 March 2016
3.0 star rating	The pool and facilities were what you expect for the price.	As soon as we walked into the first room we were issued we spotted cockroaches immediately. We were then moved into another room which was better than the first. The hotel is fantastic in terms of location this is why we choose the hotel however it definately requires updating. The shower did not drain properly so when you shower the water accumulates. The air conditioning leaks etc.	AdelineTran	12 January 2016