Thailand Hotels : ThaiHotels.com
 
 

Booking & Reservation Frequently Asked Questions

How do I reserve and book a room at ThaiHotels.com?

Online booking and reservation of accommodation in Thailand at Thai Hotels is very easy indeed:

Step 1: Selection of your hotel

a. Select a hotel from the our list of hotels & resorts at your chosen destination

b. Request rates for the number of rooms of each type (Single, Twin, Double, Triple) which apply for the period of your stay. These rates will include all costs, taxes and service charges.

Other agents will surreptitious hide these rates from you until later booking steps, when you have already filed out a number of forms.

c. Select a room type (grade) like Sea View, Standard, Superior etc. Room types and descriptions are based on information supplied by the hotel and are not always consistent between different hotels.

d. Submit a reservation request with basic contact information (usually name, email and a phone number).

You will then receive a detailed confirmation by email with a Booking ID, which you should alway quote in all messages.

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Step 2: Availability check by Thai Hotels Reservation Staff

We will then check the hotel(s) availability and advise you about the results via Email. This can take a few hours or longer depending on Thai office times at hotels and other suppliers.

We will usually reply to all requests within 24 hours. On weekends and Thai holidays there can be a slight delay in checking availability, which we will inform you about.

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Step 3: Reconfirm reservation by submitting deposit

a. Arrival in more than 21 days

If rooms are available, we will reserve and hold them for a few days at first. If your check-in at the hotel is in more than 21 days , we will send you a Reservation Confirmation Message via E-Mail message, which again details your reservation request and kindly asks you to reconfirm your booking within 48 hours (two days). This is done by submitting a deposit of  5% of the room charge for all rooms with a 500 THB minimum.

Reservations for December and January of each year (high season/peak season) usually require a higher deposit of at least one night's accommodation to secure the rooms. This might even be higher in some cases for very popular hotels and destinations. We will advise in each case as to the deposit amount.

If we don't receive payment of the deposit within the said 48 hours, we will send you another reminder to submit payment within 24 hours . If we don't receive the deposit payment within the said 24 hours, your booking will have to be cancelled, i.e. we usually can't guarantee availability of these rooms any longer.

Upon receipt of this deposit payment, we will reconfirm your reservation with our suppliers and the hotel. It is at this point that your reservation is secured and that we guarantee the rooms.

Of course you have the option to pay the total amount, upon which we will issue the hotel voucher for your stay and send it via Email attachment in PDF format. Immediate full payment is always advisable when you're already leaving for your trip to Thailand and don't have access to a personal computer.

Twenty-one days before your check-in date , we will send you a payment reminder for the rest of the booking amount. Payment of the remainder should then be submitted within 48 hours (two days) as detailed in the reminder message. If we don't receive payment of the remaining amount within 48 hours, we will send you another reminder, upon which payment has to be made within 24 hours. If we don't receive payment within the said 24 hours, your booking will have to be cancelled and our cancellation policy applies.

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b. Arrival in 21 days or less

If your arrival is in less than 21 but more than seven days, we will send you a Reservation Confirmation Message, but the full amount has to be paid within 48 hours (2 days) after the send-date of this message.

If we don't receive payment by this date, we will send you a reminder, upon which payment of the full amount has to be submitted within 24 hours. If we don't receive payment within the said 24 hours, your booking will have to be cancelled.

Bookings within seven days of arrival require payment of the full booking amount within 24 hours and we cannot send another reminder, i.e. we usually can't hold the rooms for more than one day.

For all payments due you will receive details E-mail messages containing all relevant information.

Our payment gateway always calculates the due amount automatically.

You can always contact us if there is any problem with the payment so we will hold the rooms longer as the case may be.

You can make all payments easily and securely via our secure payment gateway operated by Kasikorn Bank in Thailand.

And of course you have the option to send your payment via international Telex Transfer. Please refer to http://www.thaihotels.com/payment for details.

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Step 4: Payment of remainder and voucher issuing

Once we receive the full booking amount due, will then send you a hotel voucher in PDF-format, which you can print and present at the hotel upon checkin. You will need the Adbobe Acrobat Reader.

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When do I have to pay for my room(s)?

To obtain a confirmed reservation of the rooms payment of the due amount  (deposit or full, see above for details) is required within 48 hours after we send you the reservation confirmation message, which states that the rooms are available. This message will also specify the exact amount due. If we don't receive your payment by the set date, we will send you an email reminder.

You then have to submit your payment within 24 hours, otherwise the reservation will have to be cancelled. Payment of the full amount must be submitted within 48 hours if your booking is within  21 days of your check-in date. It must be submitted within 24 hours if your arrival is within 7 days.

Any booking, that includes any day in the period from 20 December to 10 January, has to be fully paid before 15 November, otherwise we will release the reservations made without further notice and any deposit payment made will be forfeited.


Do you charge any commission or fees for credit card payments?

The amount due we quote in the reply email that you receive when you submit your booking request (in the field "Grand Total:"), is the net amount, i.e. there are no additional charges for you unless there were any subsequent changes made to your booking upon your request. Also, the amount due is the same regardless of which payment option you choose. This means that we are entirely responsible for the charges incurred by the credit card processing on the side of our bank, so there is no commission that you have to pay. We pay this amount to our bank.

However, there may be a charge levied by the credit card issuer (Visa or MasterCard) for use of the credit card abroad. This amount is usually 1% of the transaction amount, but may vary from country to country where the card is issued. This is a charge we have nothing to do with, it's entirely between you and the credit card company.

For transfer payments (SWIFT etc.) there is a fee which varies from bank to bank and in different countries. This fee is entirely your responsibility, i.e. the payment is only duly completed when we receive the invoiced amount in full and in Thai Baht credited to our bank account.

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Is online booking at Thai Hotels secure?

We strictly adhere to industry-standard best practices to ensure that your credit information, and, for that matter any information you submit to us is secure and shielded from any abuse whatsoever. As for your contact information, we only require your name, Email address and phone number to process your reservation. As you may have seen, other web sites require data such as your age, profession, passport number etc. Not us. We only require the most basic contact information so that we can get back to you should anything go wrong.

As for your credit card information we do not store any credit card information on our servers. This information is processed by our bank in a secure and audited manner.

For the Telex Transfer, this payment option is fully insured and guaranteed by the participating banks. This system is long established and 100% secure.

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What about your track record and reliability?

Over the past few years, we have become one of the leading reservation engines for accommodation in Thailand due to the ease-of-use of our web site, our low prices and the reliability of our services, through which we have built a loyal base of return customers. Even if anything should go wrong: We are a bonded travel agency registered with the Tourism Authority of Thailand.

Any substantiated complaints lodged with this Thai government agency entitles you to a refund, which will be taken from our bond and forwarded to you by the Tourism Authority of Thailand.

You can also lodge a complaint with your credit card company which will usually refund the money to you and then deal with us through our bank. Every credit card company has a form for refund requests (so called charge-back requests), for example for services not provided etc.  This is a very efficient way to get your money back without any help from the courts as we as the merchant have to substantiate that the services were duly provided. If the charge-back request is not justified, your credit card will be charged again by the credit card issuer.

Please be assured that we source our rooms and services only from the most respected and market-leading travel operators in Thailand who have been in business for many decades.

In all our years of operation since 1997 there has not been a single complaint about our service with the TAT nor a credit card charge-back, nor will you find any negative comments about our company on any Internet forum. We have served many thousands of satisfied customers over the years, most of whom rely on our services every time they travel to Thailand.

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Can I change my booking after payment?

Yes. Please advise regarding all amendments via Email as soon as possible.

Extensions and amendments.

If you extend your stay, i.e. the number of nights or rooms, you can just place another order for the extension or advise by email and we will updated the information for you. By using your email address and the password that we issue you, you can just log in without having to submit your contact information again.

If your require fewer nights or rooms, the difference to your original booking will be refunded. An administration charge may apply.

Within 7 days of check-in: Amendments can be made on a case-by-case basis. In the last seven days before your arrival, we cannot guarantee that amendments can be made or the amount that can be refunded.

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