The Ritz-Carlton Kuala Lumpur Bukit Bintang Hotel

5.0 star rating

Location: Kuala Lumpur

Address:

Jalan Imbi 168
kuala Lumpur 55100

Phone: +0060321428000

Fax: +0060327118143

Hotel Information

Hotel Overview

The Ritz-Carlton Kuala Lumpur is an upscale city hotel situated near Bintang Walk, the trendy business and entertainment hub of the city. The central Market, Chinatown and the Petronas Towers are all within easy access making it the ideal choice for business and leisure travellers alike.Hailed as Malaysia's first luxury boutique hotel with butler service for all rooms, guests will experience the utmost in luxury and royal treatment. The hotel was awarded the 'Best Business Hotel in Malaysia 2005' accolade and it lives up to its reputation to the fullest featuring exemplary meeting spaces and state-of-the-art facilities. The guest rooms feature traditional Ritz-Carlton style with a collection of 19th and early 20th century artwork. An oasis in the city the hotel also features the tropical 'Spa Village' where guests will experience the utmost in relaxation.

Pictures

Reviews

Rating	Positive Points	Negative Points	Reviewer	Stayed
5.0 star rating	Excellent Hotel interm of accomodation and services. Staff are very friendly and helpful, rated 5 Stars....will always be our choice	Faraway breakfast venue	Tuan Muda	23 December 2015
4.0 star rating	Good location, very clean and specious, friendly staff, newly renovated room.	Long waiting queue at restaurant when came at around 9:15am. Food less variety.	Energy	28 December 2015
5.0 star rating	staff,room very good	bad coffee at breakfast.		28 October 2010
4.5 star rating	Top class service and facilties. Prime location.	poolarea, not so five star.	Des	12 January 2012
2.5 star rating	The location is very good. Breakfast is good	Staff are unresponsive. The rooms were not cleaned properly we had to ask them three time to clean the bath tub and sink- the bath tub was used on the first day and not cleaned until the 8 th day of our stay. Floor was never vacuumed. The work done by the cleaning staff was very poor.	Wilson	20 April 2012
4.5 star rating		Food	JA	29 December 2012
5.0 star rating	Awesome hotel, VERY VERY friendly and helpful staff. Absolutely fantastic. Will definitely stay again at Ritz when in KL	No negative points. All superb	lachman sherwani	14 August 2013
5.0 star rating	absolutely fantastic! very very helpful and friendly staff, feels like home.	nothing negative, all was well	Lachu S. Sherwani	16 August 2013
5.0 star rating	Discreet Buttler Service! Friendly and warm!! Excellent Dim Sum at Li Yen Chinese Restaurant!	None	Datuk Gordon Leong	15 September 2013
2.5 star rating	staff were very friendly	1. off-white carpet in room stained with black marks. dust in places 2. Stingy breakfast-no buffet meal and no real choice. only one choice of alacarte when other hotels offer generous choices in their buffet set up. 3. Very expensive, yet not money's worth 4. Very bad discriminatory pricing- between foreigners who pay in forex and locals who pay in RM		26 November 2013
4.0 star rating	Most staff very good. Position excellent. Breakfast very good and wait staff very accommodating. Room upgrade a pleasant surprise. Room service meals good. Overall a positive experience.	House keeping hit and miss, some days very good others not. Some staff did not followup on promisesto do things.		09 January 2014
4.5 star rating	I gave the staff a 5 simply due to how fantastic their cleaning staff and butlers are.	The front desk staff would drag the rest of the hotel staff down. Poorly trained and not very polite.	Anonymous	28 April 2015
5.0 star rating	Staff were friendly, attentive and extremely helpful.		Anonymous	28 April 2015
4.5 star rating	Great hotel very clean and central		Den	01 September 2015
4.5 star rating	Friendly staff. Great room and brilliant bathroom.	Some parts of the hotel were under renovation so some of the facilities were not in operation. They were not flexible at all with the reservation and had absolutely zero tolerance with late checkout. I ended up paying almost one additional night for the additional 5 hours of extended stay. I usually stay at the Westin next door, they are more accommodating and I keep coming back. Ritz rooms are better, but I will only come back if Westin is fully booked, like this time.	Feel free to hate me	03 November 2015
4.0 star rating	Was upgraded and placed in a newly renovated room so the room was very good. Staff was friendly and accommodating to my requests and queries. Food was good and service staff were on hand to assist at any time. Amminities in the room and the furnishings were good and comfortable as well.	1) Although was given a newly renovated room, there was a constant sound coming from the aircon ducting. Took me a little longer to fall asleep as a result. However, was too lazy to change rooms. 2) There was no carparking for me to park my car. I understand it is because of the renovation works. However, I feel that it should have been highlighted in your website so potential guests can make the choice of not staying because of this. We were not so affected as we did not have many luggage, but if we did and had to walk from Starhill, it would be very troublesome.	DC	05 November 2015
4.0 star rating		hotel lobby still under renovation construction across the road was noisy even in the night the sides of the curtain were not properly covered resulting to day light coming in the morning	Anonymous	22 March 2016
5.0 star rating	Good service, good food, excellent staff	Bit of an old hotel and renovations at current.	Sree	09 March 2016
5.0 star rating	the hotel is so nice, and we enjoyed a very good price at hotelopia!		Mary	02 February 2016
4.0 star rating	All staff are friendly, smiley and helpful (almost overwhelming!) Room is spacious, clean and newly renovated. The butler service is pretty awesome, you can order tea/coffee/juice any time you want. I mentioned we were celebrating my mum's birthday, was given lots of surprises with cakes, candles and staff singing. Overall, an amazing stay.	Due to renovation, we need to walk quite a bit to the other wing from the reception or from being out in the town. i requested a room on a high floor with a view. Was allocated a room on the 11th floor facing construction.	Mina917	16 March 2016
5.0 star rating	The concierge lady, Natalie greeted us pleasantly. We were given the option and we chose a smoking room and the highest floor. We we also able to check in earlier which was good because we were tired from the flight. The service rendered was excellent. I wrote that I was on honeymoon and my room was made up pretty nicely and we even got a cake and a bowl of fruits! We were really happy. Breakfast was great too! Natalie, as well as the other hotel staff were really helpful. Kudos! Keep it up.	It will be better if there is a straight lift to go the cobalt room for breakfast. It was quite troublesome that we have to walk quite abit to reach cobalt room.	Mrs Hidzir	04 January 2016
4.5 star rating	Room was lovely very clean and comfortable. Brecfas	Pool was nice but water was very cold as area is quite shaded. Spa treatments were very expensive. Construction is currently being carried out in the hotel & surrounding streets which ment construction noise could be heard at the pool.	Anonymous	13 January 2016
4.5 star rating	Staff and transportation very good near to shopping mall	No kids or baby facilitates	faisal	04 February 2016