Thai Hotels Reservation Policies

Thai Hotels (ThaiHotels.com) provides a prepaid discount hotel reservation service.

The special low rates are only available via the Internet for bookings paid in advance. Only with advance payment we can guarantee the bargain rates you find on our we site. However, our policy outlined below guarantees that your payment will be refunded (excluding a small handling fee) if you cancel your reservation in a timely manner.

The pre-payment also gives you a voucher and a guaranteed reservation which secures the rooms you booked. This is advantageous, especially in the high season when some hotels might get overbooked and some hotel owners will honor pre-paid reservations over other types of reservation. Once we collect your payment you will receive a voucher valid for your stay at the hotel.

Advance Bookings (21 days or more before arrival)

If the booking is made more than 21 days in advance of arrival, a 5% non-refundable deposit will be collected to guarantee the reservation (minimum deposit is THB 500, approx. US$ 16).

The remaining balance will become due and payable 21 days prior to arrival. You will then receive the voucher for your stay.

Bookings made within 21 days of Arrival

If the booking is made 21 days or less before arrival, we will ask you to pay the full amount at the time your booking is confirmed. Your voucher will be immediately available.

Cancellation Policy

Should it occur to you that for whatever reason you must cancel you booking, please do so as soon as possible to avoid so-called no-show charges that can be up to 100% of the total booking amount, especially in the high season.

How to cancel:

Cancellations should be made in writing, quoting the booking reference number via Email to booking@thaihotels.com, or to our mobile hotline in Thailand (+66 (0) 89755 6252).

DO NOT CONTACT THE HOTEL with cancellation requests.

The cancellation has to be processed through us as the handling agent as well as other suppliers we may be sourcing the rooms and special offers from. Therefore, any information given by the hotel in reservation matters does not affect any reservation made through our service.

We will not be bound by any agreement made by you personally with any hotel staff or management. In any case, always request an email confirmation about anything discussed if you contact the hotel and forward it to us.

Please note that your cancellation has been acknowledged and accepted only when you receive a cancellation confirmation. Proof of sending is not regarded as proof of delivery.

Subject to the above policy we, as agents for hotels, wholesalers, tour operators and other suppliers, reserve the right to levy a whole period or pro-rated room charge for cancellations where the hotel has stipulated this under their own cancellation and no show policy.

No-show and early check out

No-show (failure to check in without prior message or cancellation sent to us) or early departure without prior notice to us can be charged 100% of room revenue.

There can always be good reasons for a failure to check-in or for an early departure. We will always do our best to negotiate the best outcome for you with the hotel and our suppliers. We understand Thailand and Thai culture and we know how to handle this kind of situation better than most international conglomerates where you will struggle to reach the help line and your credit card will be billed without due recourse.

Peak Season Policy (Applicable to all Reservations for December and January)

December and January are the peak tourist season in Thailand, with many hotels at popular destinations fully booked. It's a suppliers' market and hotels can charge high deposits and cancellation fees.

Please understand that we do not take advantage of this situation. All deposits and charges in these cases cover charges levied against us by the hotels. We will alway negotiate with the hotel and the hotel suppliers to refund as much as possible should you have to cancel a peak season reservation.

Before 60 days prior to check-in

We will refund the reservation amount minus a handling charge of at least five percent with a minimum charge of 500 THB (about 16 US$).

Cancellations received between 60 and 21(twenty one) days before arrival.

As a rule, one night's room charge for all rooms is levied and we will refund the remainder. The charge may be higher or lower as the case may be.

Cancellations received less than 21(twenty one) days before arrival

As a rule three night's room charge for all rooms is levied. This amount might be higher or lower, depending on the destination and the hotel's policy.

Please not that these are the rule and we will always try to negotiate the best solution for you with wholesale suppliers and hotels. The policy is strictly applied for the peak days around Christmas and New Year.

At the beginning of December and towards the end of January we can usually refund more.

Regular Policy (Applicable for Reservations for February until November)

Before payment

No charges are due until your booking is confirmed, that is, when you have secured your room reservation by submitting your payment.

Up to 21(twenty one)  days before arrival

If you cancel your confirmed booking anytime before the 21(twenty one) days preceding your check-in, a charge of five percent (minumum 500 THB) of the paid amount will be retained as a handling charge and deducted from the amount refunded to you.

Within 21(twenty one) days before arrival

If the cancellation is processed within the said 21(twenty one) days but more than 7 days prior to check-in, the cancellation fee& is usually five percent of the booking amount with a minimum charge of 500 THB (about 16 US$).

Within 7 days before arrival

If the cancellation is processed within seven days of arrival, we refund your payment on a case-by-case basis after deduction of the cancellation fee of five percent (minimum 500 THB) as stated above.

The usual charge is one-nights accommodation for all rooms.

We will always try to refund as much as possible.

In the high season the case may be different and it might occur that your payment cannot be refunded.

Due to our location in Thailand we can negotiate with hotels and suppliers to always get the best solution for you in these cases.

After check-in date

After the check-in date, the no-show policy applies, i.e. if there is no prior notice to us, usually 100% of the room charge for the entire stay will be levied.

Credit Card Refunds : Please note that refunds will be made in the form of a credit to your card account.

All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 10 - 45 working days for the proceeds to arrive in your account. We have no control over this process or its duration.

Booking Changes and Amendments:

An amendment to the original reservation can be made subject to the availability of rooms. There will be a handling fee of Bt. 250.- (approx. US $ 5.-) for the amendment, except where this involves additional days or number of rooms booked.

If the amendment results in a refund of payment (reduction of stay or number of rooms), a handling fee will be charged on the amount to be refunded equivalent to 5 % or Bt. 500.- (approx. US $ 16) whichever is greater.

Check In/Out Time:

Normal policy of hotels displayed on our web site is for check in time from 2:00 p.m. (14:00 hrs.) and the check out time before noon (12:00 p.m.).

Credit Card Declined:

If the credit card you are using is not accepted by our bank for any reason, you will be given the option to enter the details of an alternative card within 36 hours. Otherwise, we may no longer be able to guarantee your reservation.

Illustrations:

Photographs and illustrations and other descriptive material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.

Suitability of Product:

We do not represent that any travel product or service set out on our web site is suitable for you. You release Thai Hotels from any claims in relation to the travel products and services described on the web site, including claims that the products or services are not suitable.

Travel Insurance:

We strongly recommend that all clients take out travel comprehensive insurance when making a booking.

We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurable risk.

Agency:

Products and services are sold by Asia One Plus Co. Ltd. as agents for hotels, wholesalers, tour operators and other suppliers providing services, including accommodation and transportation services.

Asia One Plus Co., Ltd. are not providers of services and have no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on our behalf. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only.

We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.