Thaihotels.com Reservation Policy
This is a prepaid discount reservation service. The special low
rates are only available via the Internet for bookings paid in advance. Once we
collect your payment you will receive a voucher valid for your stay at the
hotel.
Advance Bookings (21 days or more before arrival)
If the booking is made more than 21 days in advance of arrival, a 5%
non-refundable deposit will be collected to guarantee the reservation (minimum
deposit is Bt 500, approx. US $12.-).
The remaining balance will become due and payable 21 days prior to arrival. You
will then receive the voucher for your stay.
Bookings made within 21 days of Arrival
If the booking is made 21 days or less before arrival, we will ask you to pay
the full amount at the time your booking is confirmed. Your voucher will be
immediately available.
Cancellation Policy
Should it occur to you that for whatever reason you must cancel you booking,
please do so as soon as possible.
How to cancel :
Cancellations must be made in writing, quoting the booking reference number,
either by Fax to +66 53 405299 or e-mail to booking@thaihotels.com
. You may also use the reservation management interface at
http://www.thaihotels.com/manage_reservation to submit a cancellation.
DO NOT CONTACT THE HOTEL WITH CANCELLATIONS.
Any information given by the hotel in reservation matters does not affect any
reservation made through our service. We will not be bound by any agreement
made by you personally with any hotel staff or management. In any case, always
request a fax confirmation about anything discussed if you contact the hotel.
Please note that your cancellation has been acknowledged and accepted only when
you receive a cancellation confirmation. Proof of sending is not regarded as
proof of delivery.
Subject to the above policy we, as agents for hotels, wholesalers, tour
operators and other suppliers, reserve the right to levy a whole period or
pro-rated room charge for cancellations where the hotel has stipulated this
under their own cancellation and no show policy.
No-show and early check out
No-show (failure to check in without prior message or
cancellation sent to us) or early departure without prior notice to us is
charged 100% of room revenue.
Peak Season Policy (Applicable to all Reservations for December and
January)
December and January are the peak tourist season in Thailand, with many hotels
at popular destinations fully booked. It's a suppliers' market and hotels can
charge high deposits and cancellation fees. Please understand that we do
not take advantage of this situation. All deposits and charges in
these cases cover charges levied against us by the hotels. We will alway
negotiate with the hotel and the hotel suppliers to refund as much as possible
should you have to cancel a peak season reservation.
Before 60 days prior to check-in
We will refund the reservation amount minus a handling charge of at least five
percent with a minimum charge of 500 THB (12 US$).
Cancellations received between 60 and
21(twenty one)
days
before arrival
As a rule, one night's room charge for all rooms is levied
and we will refund the remainder. The charge may be higher or lower as the case
may be.
Cancellations received less than
21(twenty one)
days
before arrival
As a rule, three night's room charge for all rooms is
levied. This amount might be higher or lower, depending on the destination and
the hotel's policy.
Please not that these are the rule and we will always try to negotiate the
best solution for you with wholesale suppliers and hotels. The policy is
strictly applied for the peak days around Christmas and New Year. At
the beginning of December and towards the end of January we can usually refund
more.
Regular Policy (Applicable for Reservations for February until November)
Before payment
No charges are due until your booking is confirmed, that is, when you have
secured your room reservation by submitting your payment.
Up to
21(twenty one)
days before
arrival
If you cancel your confirmed booking anytime before the
21(twenty one)
days preceding
your check-in, a charge of five percent (minumum 500 THB)
of the paid amount will be retained as a handling charge and deducted from
the amount refunded to you.
Within
21(twenty one)
days before
arrival
If the cancellation is processed within the said
21(twenty one)
days but
more than 7 days prior to check-in, the cancellation fee is
usually five percent of the booking amount with a minimum
charge of 500 THB (about 12 US$).
Within 7 days before arrival
If the cancellation is processed within seven days of arrival, we refund your
payment on a case-by-case basis after deduction of the cancellation fee
of five percent (minimum 500 THB) as stated above. The usual charge is
one-nights accommodation for all rooms.
We will always try to refund as much as possible.
In the high season the case may be different and it might occur that your
payment cannot be refunded. Due to our location in Thailand we
can negotiate with hotels and suppliers to always get the best solution for you
in these cases.
After check-in date
After the check-in date, the no-show policy applies, i.e. if there is no prior
notice to us, usually 100% of the room charge for the entire stay will be
levied.
Credit Card Refunds :
Please note that refunds will be made in the form of a credit to your card
account.
All credit card refunds will be processed in a timely manner. The refund process
is dependent on your billing cycle with the credit card company. Once the
refund instructions leave our office it can take anywhere from 10 - 45 working
days for the proceeds to arrive in your account.
Amendments :
An amendment to the original reservation can be made subject to the availability
of rooms. There will be a handling fee of Bt. 250.- (approx. US $ 5.-) for the
amendment, except where this involves additional days or number of rooms
booked.
If the amendment results in a refund of payment (reduction of stay or number of
rooms), a handling fee will be charged on the amount to be refunded equivalent
to 5 % or Bt. 500.- (approx. US $ 12.-) whichever is greater.
Check In/Out Time :
Normal policy of hotels displayed on our web site is for check in time from 2:00
PM (14:00 hrs.) and the check out time before Noon (12:00 hrs.).
Credit Card Decline :
If the credit card you are using is not accepted by our bank for any reason, you
will be given the option to enter the details of an alternative card within 36
hours. Otherwise, we may no longer be able to guarantee your reservation.
Illustrations :
Photographs and illustrations and other descriptive material are for promotion
purposes only. They do not represent any benefit that will be included in any
arrangements made by you.
Suitability of Product :
We do not represent that any travel product or service set out on our web site
is suitable for you. You release Olima Co., Ltd. from any claims
in relation to the travel products and services described on the web site,
including claims that the products or services are not suitable.
Travel Insurance :
We strongly recommend that all clients take out travel comprehensive insurance
when making a booking.
We recommend that insurance covers loss of deposit and other monies through
cancellation, loss or damage to personal baggage and loss of money, medical
expenses, and additional expenses to cover hotel accommodation and repatriation
costs should any services need to be extended or curtailed due to illness or
other insurable risk.
Agency :
Products and services are sold by Olima Co., Ltd. as agents for
hotels, wholesalers, tour operators and other suppliers providing services,
including accommodation and transportation services.
Olima Co., Ltd. are not providers of services and have no responsibility
for services provided or not provided by any party. We give and make no
warranty or representation regarding the standard of any service or product to
be supplied and no person has authority to make any such representation or
warranty on our behalf. All tickets, coupons, exchange orders, vouchers and
receipts are issued subject to the appropriate tariffs and terms and conditions
of sale of suppliers and these terms. They are issued by us as agent only.
We have no responsibility, and extend no guarantees for discontinued promotions,
airfares or specific holiday products.
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